About Container Exchange (COEX) u&u Recruitment Partners is excited to partner with Container Exchange (COEX) to recruit a newly created role – IT Support Officer. Container Exchange is appointed by the Queensland government to manage and grow Queensland's container refund scheme - Containers for Change. Since the launch of the scheme in November 2018, Container Exchange has overseen the creation of significant and meaningful change for the people of Queensland. Container Exchange is proud to be tasked with delivering a state-based scheme that continues to deliver positive social, environmental and economic impacts across the state. Their not-for-profit status drives investment where it matters to ensure all Queenslanders can access the benefits Containers for Change brings to individuals, charities, community groups and social enterprises across the state. Employees live and breathe the COEX values and are passionate about operating in a collaborative environment where they really can make a difference to the broader community. Be Proactive; Value Others; Work Together; Contribute Positively; and Be Transparent. Now is an exciting time to join COEX as they strive to achieve their vision of influencing and enabling all people to participate in a circular economy. About the IT Systems Administrator role The IT System Administrator will play a crucial role in administrating, supporting and implementing enterprise and information systems to meet the business needs of the organisation. Key Responsibilities Business System Administration: Creation and maintenance of COEX role profiles and setup and maintenance of user access to COEX business systems; Business Systems Configurations: The Systems Administrator will be responsible for configuring and customising business systems. They will collaborate with cross-functional teams to design, implement and maintain system configurations that align with business objectives and requirements; System Implementation and Integration: The Systems Administrator will lead or participate in IT Projects as required including the implementation of new systems and the integration of existing systems to ensure seamless data flow and interoperability; Testing and Quality Assurance: Collaborate with quality assurance teams to develop and execute test plans for system changes and updates. This position will participate in user acceptance testing (UAT) and ensure that systems meet specified requirements before deployment; Requirement Gathering and Analysis: engage with stakeholders, including business users and IT teams, to gather and document system requirements comprehensively; Identify opportunities for process improvement and system enhancements; Training and Support: Assist in the development and delivery of training materials for end-users to effectively utilise the implemented systems. Provide ongoing support to users, addressing their queries and concerns in a timely manner: Stakeholder Management: The incumbent will build strong relationships with key stakeholders across the organisation. They will actively engage and manage stakeholder expectations, solicit feedback and provide regular updates on project progress; Internal IT support - assist with Internal IT Hardware & Software support as required; and IT Partner relationships – liaise with IT service partners as required In the discharge of role duties and the continuing service of the IT function. Who are we looking for? You will live and breathe the COEX values and be passionate about operating in a collaborative environment where you really can make a difference to the broader community. You will be a values driven and respectful team player with excellent communication skills and the ability the excel in a cooperative and collaborative team environment. You will possess: Four years’ experience in supporting end user devices and applications; Two years’ experience in a similar Systems Engineer or Systems Administration role; Working knowledge of Service Asset & Configuration Management processes; Level 2 knowledge of Desktop, Networking and Windows Server technologies to effectively and logically troubleshoot and isolate issues: LAN / WAN / VPN / DHCP / DNS / AD / File Services / Group Policy / AV / Exchange Online O365 etc; Must have strong experience with Azure and M365 administration, security and configuration; Bachelor’s degree in computer science, Information Systems, or a related field; Strong analytical and problem-solving skills; and Demonstrated ability to work effectively in a team-oriented, collaborative environment. Additional Relevant Skills (Desirable) Data Analysis: Proficiency in data analysis tools and techniques; Project Management: Basic knowledge of project management methodologies and tools; Process Improvement: Experience in identifying opportunities for process improvement and implementing best practices to optimise system performance; Vendor Management: Ability to liaise with external vendors for system support and issue resolution; and Relevant certifications (e.g., ITIL, CompTIA A) are advantageous. How to Apply For more information or a confidential discussion please call Greg Scharf at u&u on 07 3232 9136 or email greg.scharuandu.com quoting reference number 36379. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustmentsuandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs Please submit your resume in Word format only.