Global Organisation, hiring internal IT Support Engineer. Join team of 4. Excellent opportunity to take next step in your career into L3 & beyond. An exciting opportunity to work for a Global Organisation based in Brisbane You will be responsible for nurturing and maintaining relationships with internal users (at level 2 and projects), whilst maintaining a strong Service Mentality & providing L1 Helpdesk when needed. This is a compelling opportunity if you are looking for the next stage in your career, to step up into a Senior Engineer role and progress into L3 quickly. Job: This role is responsible for managing the day-to-day IT support function for the local team & includes providing both on-site & remote support, along with ongoing maintenance to meet & exceed the users expectations whilst adhering to predefined SLA’s Dealing with escalations whilst providing the appropriate level of support to your team-mates is also crucial. The ability to manage several workloads at once is a key requirement of this position. Duties: This position plays a critical role the delivery and ongoing support of IT solutions for all levels of users including VIP. Work to SLAs and ensure customer expectations are managed in a Microsoft environment, maintaining healthy client relationships. Provide Level 2 and Projects support & get involved with L1 where needed. This role plays a key part in the delivery of services, including relationships with vendors, internal staff (particularly VIPs) and external providers. In this role you will have a good technical knowledge covering Software and Hardware with a Microsoft Technology focus - Windows, AD, Azure AD as well as On-Prem, SCCM. Intune, Storage Solutions, Virtualisation Platforms and Unified Communications solutions would all be an advantage. Essential: - 3 years' experience in IT Support - Excellent communication and customer service skills - Office 365 - Azure AD - SCCM or Intune - Experience with Backups and Storage Advantageous Skills: - Azure Cloud experience - Experience with networking - Experience with security Apply now & send your CV and we will aim to call you within 24 hours Contact: Laura Robinson, 0447 895 359