Great salary package, employee benefits, incentives, discounts, shares & more Supportive management and team, with great work/life balance (no weekends) Join an iconic Wesfarmers business, leaders in industrial & safety supplies YOUR OPPORTUNITY We are on the hunt for a new Customer Care Consultant to join our Trade Store team based in Kwinana WA You'll be working with a friendly and supportive team to serve customers within the Trade Store, via phone and email. Other activities include stock put-away, shelf price maintenance, stock top-ups and ensuring goods are stored neatly. We have fantastic training and career development opportunities for all employees so this is your chance to join a Wesfarmers business and start your long term future with us today Your key responsibilities include, but not limited to: Provide fast-paced face to face customer service; whilst recommending the best products or services to match their needs Maintain trade store presentation standards, including merchandising and restocking Inform customers of new product range and services where applicable Understanding customer’s sales history and proactively identifying requirements Ensure customer requests are actioned in a timely manner within allocated timeframes Take ownership in continuing and cultivating all customer interactions Some warehouse duties and lifting will be required To be successful, you will have: Outstanding customer service skills and the ability to work unsupervised in a small team Industry or hardware product knowledge highly advantageous Customer service experience in a trade store / retail environment Clear written and verbal communication skills Self-motivated and shows an interest in personal development within the company Ability to multitask in a fast-paced high-pressure environment Exceptional organisational and time management skills Experience with computers and Microsoft Office CULTURE & BENEFITS To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: Competitive permanent salary and incentives Team member discount card to use at Kmart, Bunnings, Target & Officeworks Attractive Wesfarmers share plans every year Highly successful Refer-A-Friend program – earn up to $2,000 for each referral Further Wesfarmers discounted offers from over 300 corporate partners Generous paid parental leave Free onsite parking and more NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI community and people with disabilities. OUR STORY Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia. Video