Introduction Civilmart is an Australian owned national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil infrastructure, irrigation, the plumbing, and drainage market. We are renowned for being one of the largest producers of precast concrete in Australia with sites nationwide. Description In partnership with Sales Representatives, and the broader Civilmart network, the Customer Service Coordinator proactively manage the quote to revenue process, in a manner that enables optimum Customer outcomes and on time supply while maximizing business efficiencies. The Customer Service Coordinator uses consultative relationship management techniques, coupled with an expert knowledge of Civilmart systems, products and services, to understand and advocate all Customer needs in a manner that differentiates the Civilmart service, enhances Customer experience, loyalty, revenue and overall market share. The Role: Answer customer telephone and web inquiries and take ownership of the call through to generating a positive customer outcome. Quote creation and management of Customer orders through to completion, as per guided pricing structures. Under guidance, training and supervision, perform some project take-offs/estimates and bill of quantity calculations. Partnering with the external Sales Representatives to comprehend and gain intimacy of key projects, related project stakeholders, delivery and freight agreements to enable the successful delivery of all contractual agreements. Update project and quoting databases with relevant information about project status. Understanding Customer needs whilst influencing and negotiating Customer expectations, taking into account production timing and inventory availability. Build effective Customer relationships with key project stakeholders, track project progress, schedule and conduct follow-ups as agreed and update project delivery schedules to enable effective Inventory, Production and Dispatch Planning. Coordinate the purchase of any non-stocked items where required for sales orders. Resolve any Customer complaints in a timely manner, clarifying the complaint, determining the cause, providing solutions and expediting correction. Skills And Experiences To be successful in this role you will require: Previous experience in internal sales/customer service is ideal, but not required Customer-orientated and have a winning-service mindset Ability to work and build relationships at all levels of the Civilmart business and our customers Commercial acumen with a strong interest to learn about the Civilmart business, our products and the industry Excellent verbal communication and negotiation skills High attention to detail and strong organisational skills Computer literacy with knowledge of MS Office applications What Civilmart Can Offer You: A competitive salary and benefits including yearly incentives and bonuses Company uniform Employee Assistance Program Industry specific training and development If you are looking to join a vibrant, winning, rapidly-expanding organisation that is dedicated to providing excellence in Customer Service and client relationships, then apply now