Number of Positions Available: 1 Start your career with The Salvation Army today We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most. The Centre for Restoration (CFR) is responsible for supporting survivors of historic child abuse through The Salvation Army Redress process . It is our aim to help survivors of abuse move forward in their journey of healing and restoration. ABOUT THE ROLE We are seeking a compassionate, empathetic, and experienced Administration Assistant to join our close-knit team in Blackburn . This role enables you to provide high quality administration support to the CFR team, including answering phone calls from survivors and forwarding details onto the relevant team member. The opportunity is permanent , part-time (3 days a week) however this is a hybrid position requiring some office and the ability to work remotely. Key responsibilities: Answering all phone calls to the CFR team in a trauma-informed manner. Monitoring the CFR Inbox continuously and actioning as appropriate. Accessing Department of Social Security secure emails pertaining to TSA Redress matters. Maintaining spreadsheets for all National Redress Scheme matters pertaining to TSA. Creating and updating client files in the CFR secure database. Uploading of highly sensitive and confidential information to client files. Preparing CFR invoices, finance memos and reimbursements for approval by HOD and payment by Finance Dept. ABOUT YOU The ideal candidate will have elevated emotional intelligence and demonstrated ability to interact effectively with diverse stakeholders with empathy and discretion. The ability to maintain highest levels of confidentiality and to deal with sensitive and traumatic content of client files is essential. Key capabilities: Demonstrated experience in administrative roles within healthcare, community services, or non-profit sectors. High attention to detail and sound time management skills. Solid level of computer literacy particularly with Microsoft Office Suite. WHY WORK FOR US TSA offers an inclusive work culture and strong opportunities for career development. In return we also offer benefits such as: Hybrid working environment, office based in Blackburn An attractive salary including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits ($2650) Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits Novated car leasing, discounts on car hire and purchase Salvos Wellness app and program, including access to Fitness Passport Employee Assistance Program - Independent confidential counselling service If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak with you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration