Job Description Reservations Sales Agents are responsible for assisting guests with reservation enquiries. To be successful in this role, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment and above all else, pride yourself on your ability to exceed both the guest expectations and hotel standards KEY RESPONSIBILITIES •Providing efficient and professional service to all guests via email and phone •Maintaining a thorough knowledge of all hotel facilities and promotions. •Processing reservations and updating guest profiles •Attending to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction