Together we shape thriving communities, public spaces, places and economies. Be a part of Process Improvements Temporary Full-time opportunity until 30 June 2026 Office location – Parramatta, Sydney Metro. Salary relative to experience and ranges from $139,787.00 to $161,663.00 super Help improve the liveability and prosperity of NSW. Join a dynamic collaborative team at the forefront of shaping and enhancing digital platforms that support the delivery of diverse planning, housing and infrastructure solutions across NSW through the NSW Planning portal. As the Principal Digital User Experience Designer, you will lead a creative team of professionals passionate about creating user-friendly digital solutions. You will be adept at creating effective storyboards and journey maps to inform development and prototyping in a collaborative design with developers, users and subject matter experts. You’ll use your problem solving and communication skills to address user pain points and improve the overall experience for councils, assessors and users of the NSW Planning Portal . The key challenges you’ll face include balancing multiple project demands and fostering strong relationships with stakeholders to ensure seamless project execution. You’ll need to apply your expertise in tools like Figma and Miro and stay aligned with the NSW Digital Design System and brand standards, all while translating complex issues into actionable design improvements. More about our team We are a dedicated Digital and Customer team that prides itself on a fantastic culture and genuine long-term career support . We offer flexibility in work arrangements , diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed. For more information read the full Role Description: Principal Digital User Experience Designer What you will bring to the role Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members. Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations. Proven leadership qualities, including the ability to motivate and inspire others to achieve shared goals. Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment. Solid time management and organizational skills to prioritise tasks and meet deadlines efficiently. Empathy and emotional intelligence to understand the needs and perspectives of team members and clients. Creativity and innovation to bring fresh ideas and approaches to problem-solving and project development. Strong teamwork and collaboration skills, with a willingness to contribute to group efforts and support colleagues in achieving objectives. Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes. Enjoys autonomy and demonstrates proficiency in working independently, taking initiative, and making decisions. What is an essential requirement: Proficiency in storyboarding and prototyping in common digital tools such as Miro and Figma Experience with project management and collaboration tools like Jira and Confluence Understanding of the NSW Digital Design System and brand standards Experience in leading User Experience improvements and driving innovative solutions in a large and complex organisation About us The Department of Planning, Housing and Infrastructure (DPHI). To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we create vibrant, productive spaces and precincts; manage lands, assets and property effectively; and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. We are an inclusive and accessible workplace where your individual contributions are valued and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. Join us Apply online with your resume and cover letter. Applications close Thursday, 22 August 2024 at 11:55PM . Contact Jeremy Leman on Jeremy.Lemandpie.nsw.gov.au or on 0425 239 257 for further details. A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. If we can make adjustments to our recruitment/interview process to better enable you to shine, contact the Diversity and Inclusion Team on DiversityDPIE.nsw.gov.au If you are an Aboriginal or Torres Strait Islander check out our .