Seeking experienced Customer Service Officers for permanent roles with a family owned and operated business. Talent Focus in partnership with our client, family-owned and operated multi-site business who have been in operation for over 45 years, are seeking experienced Customer Service Officers. Our client specialises in selling to Business-to-Business customers a wide range of Safety, Packaging and Industrial products. Our client is extremely proud and passionate about what they do and place the upmost importance on providing the highest level of service to their clients. They have an extensive product range that consists of over 70,000 products. ABOUT THE ROLE Based at our clients Acacia Ridge Brisbane branch, we are looking for highly skilled full-time Customer Service Officers who can provide best-in-class assistance to their valued customers. You'll take a proactive approach in supporting key Sales and Marketing initiatives and work collaboratively with a team of external Territory Managers to achieve company revenue targets. Your day will comprise of: Receiving and attending to consistent incoming phone calls and emails in a professional and efficient manner Providing technical support via phone and email to ensure optimum service to our customers Processing sales orders accurately and timely Maintaining various data entry tasks Referring to non-routine or significant problems to other individuals, departments, or management as appropriate Carrying out effectively other duties, responsibilities, and projects as may be assigned ABOUT YOU Customer Excellence driven and accountable with a minimum of two years’ experience in a customer service / internal sales role Professional, friendly and engaging team player Lives by and understands the principles of customer satisfaction Not afraid to question things to improve internal processes and customer satisfaction Ability to problem-solve customer inquiries and provide resolutions Ability to establish and maintain effective working relationships with internal/external customers and end users Excellent attention to detail with strong organisational skills This is a busy environment, so thinking on your feet and multi-tasking is a prerequisite to success Intermediate Microsoft application skills, including word and excel Experience working with technical products is desirable but not essential WHATS ON OFFER Permanent Position Competitive Salary Family Owned and Operated Business Career Progression Opportunities If you are an experienced Customer Service Officer, especially with a background dealing in industrial & construction safety products, we want to talk with you………………………don’t delay, apply now