Work options: Hybrid Hybrid work arrangements, combining home and office, may become available after demonstrating satisfactory performance over a specified period. This decision will be made in collaboration with site leadership once you have completed your probationary period. Assist the WA community Global organisation with benefits Create a new career pathway Customer Service Operator Serco is a place where you can grow Join a team of 12,000 professionals across APAC and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: Comprehensive, paid, on the job training Access to our extensive benefits including our rewards and discounts program Working in a friendly and diverse team with inclusivity and care at the heart of everything we do Access to Sonder, our 24/7 Employee Assistance Program Make an impact at Serco Working onsite in our call centre in East Perth or one of our InfoCentre in Perth CBD or Airport. Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do As a Customer Service Operator, you’ll make a positive impact by: Assisting Perth metropolitan public transport passengers by providing up to date travel information in a timely and efficient manner Handling Face to Face interactions with our customer Responding to inbound customer enquiries/phone calls in a timely and efficient manner. Serco is a place for you You will be providing a fantastic customer experience while getting the people of Perth where they need to go. You will be working as part of a large team to deliver an accurate and informative service We have both face to face and contact centre environment positions available, or if variety is your motivator, there may be potential to do a blend of both Our operational hours are Monday to Thursday 5:00am to 12:30am, Friday & Saturday 5:00am to 2:00am and Sunday 5:00am to 12:00am. Share with us your perfect roster and we can discuss together to see if Serco and you are a match To be successful in this role you’ll have: The highest levels of personal integrity and ethical behaviour Be consistently reliable Well-developed problem solving and organisational skills Excellent verbal and written communications skills Cash handling experience (desirable) National Police Clearance (required) This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Please note: This position carries trust and responsibility. To support this, a comprehensive National Police Check is a key part of the selection process for this role. You must have full working rights in Australia. At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI, veterans and people with disability. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging. Impact a better future at Serco.