Join our highly professional and health-focused independent optometry practice, established in 2003. We are committed to providing eyecare excellence in a vibrant, welcoming community. Our well-respected practice is known for exemplary eyecare, outstanding products, and unparalleled service. Why Join Us? Part-time 20 hours/week: Wednesday, Friday & Saturday (Saturday until 1pm) No Sundays No KPIs or Hard Sell: Focus on meeting patients' needs without the pressure of sales targets. Earn a minimum of 10% above the award rate. Work in a growing community Work alongside a qualified optical dispenser with over 20 years of experience in a small, happy, and friendly team. Key Responsibilities: Greet patients and visitors warmly, ensuring a friendly and welcoming atmosphere. Answer phones, handle correspondence, and maintain patient records. Schedule appointments efficiently and assist with patient inquiries. Provide customer support in frame and lens selection, including frame fitting and delivery. Process and receive orders, perform minor repairs, and advise patients on optical products. Flexibility to work additional weekday hours to cover staff leave is a significant benefit. Qualifications & Skills: Experience: Minimum 2 years of retail experience, preferably in optical retail. Certification: Optical Dispenser Cert IV qualification is an advantage (can be completed as part of the role if not already held). Communication: Ability to communicate optical knowledge clearly and engagingly with patients and visitors. Tech Savvy: Competent with Microsoft Office. Knowledge of Optomate Touch is a plus (training provided). Personal Attributes: Professional, friendly, well-presented, team-oriented, and self-motivated. Strong attention to detail, especially in note-taking and recording patient interactions. Desirable Qualities: Willingness to stay updated with the latest product knowledge and optical fashion trends to meet patient needs. Capability to work independently while being a supportive team member. Great communication skills and a responsible, proactive attitude. If you are passionate about eyecare and believe you can contribute to our practice's commitment to exceeding patient expectations, we'd love to hear from you Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.