Novotel Hotel is a global leader in the hospitality industry, offering a blend of comfort, modern amenities, and exceptional service. We are dedicated to creating memorable experiences for our guests and are seeking a friendly and professional Guest Services Agent to join the team. Free Gym Membership and pool access to the largest fitness facilities in Western Sydney, ONE55 Complimentary lunch or dinner Ongoing discounts precinct wise Free secure parking As a Guest Services Agent you will be the first point of contact for our guests, playing a crucial role in ensuring a warm and welcoming atmosphere. You will handle check-ins and check-outs, address guest inquiries, and provide top-notch service to enhance the overall guest experience. To be considered for this role, you will need: Experience in the same or a similar role within the Hotel Industry A passion to deliver great customer service Excellent personal presentation and conduct Superior communication skills Intermediate computer and Microsoft suite experience Experience working with PMS, Opera or Fidelio Availability days, nights and weekends (flexible rosters) Responsible service of Alcohol competency card (or willingness to obtain) Full Australian work rights If you are enthusiastic about providing outstanding guest service, we want to hear from you For more information visit http://www.novotelwesthq.com.au/