Job Description Mergent Group is looking for a Customer Service Team Leader to work for a well-recognised local manufacturer of rural, mining, and civil infrastructure products. As Customer Service Team Leader you will be proactive in the quality service levels of a strong, repeating customer base, whilst assisting executive leadership with informative reporting and forecasting. The Customer Service Team Leader is responsible for: Sharing knowledge of new and existing products Managing existing customer base and growing the business through relationship selling Actively seeking to expand territories and increase turnover and grow profit margins; ensure that sales and profit margins exceed budget Liaise with Consultants, Project managers, Government Authorities, and Group Accounts Personnel Plan and implement regular customer call cycles to ensure the consistent elevation of the company and its products within your designated territory Plan promotional activities Analyse and review the market to identify opportunities and grow the business Develop Marketing Strategies in collaboration with the Sales team Identify and develop new business opportunities and customers Effectively manage customer complaints to ensure quick resolution Provide technical support to the existing customer base and participate in company and client inductions. Tickets and licenses must be current and in-date. If you are confident 0483 965 342 to discuss alternative career opportunities. Mergent Group is