About the Company Our client is a growing and dynamic food company that is making significant strides in their already various channels and sectors. Already a leading Australian producer in their field, our client is excitingly looking to further grow and extend their already large customer base. This is a fantastic opportunity to be part of a privately-owned business with a positive culture, offering an engaging culture and work environment. About the Role Our client seeking a proactive and innovative Customer Service Team Leader to oversee the customer service and retail operations. This hybrid role combines elements of selling, customer service, and problem-solving, with a key focus on implementing effective processes and protocols for the team. The ideal candidate will work closely with the Head of Sales to enhance team creativity and leverage cultural events. Key responsibilities include overseeing the customer service team and overall service management, implementing process, protocol, focus and vision as well as assisting in strategising on customer service initiatives. This role is perfect for a leader who can navigate, problem solve and grow whilst fostering a culture of customer satisfaction and business excellence. Skills and Expertise The ideal successful candidate will have a strong background in customer service roles in the food distribution or catering industry. If you are and individual that is warm, inquisitive and creative, this role could be perfect for you. Proficiency in CRM systems is preferred, and a leadership style that emphasizes proactive engagement, team development and a positive working environment would make for success within this role. This role may also suit an experienced customer service representative looking to take their next career step. Benefits Our client offers monthly free products for employees, weekly office lunches prepared by the in-house cooks, a relaxed office atmosphere and good flexibility hours wise. How to Apply Click on the APPLY button or contact Alex Iaconelli on 0483 951 577 for a confidential discussion. If this role doesn’t sound quite right for you but you are open to hearing about new opportunities, feel free to get in touch or sign up for job alerts on our website. Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.