Take the next step in your career as Customer Service Manager. Lead, mentor, support, and assist your team to provide the best service possible. Permanent full time opportunity based at UniLodge UoM - Melbourne Connect - The Lofts 38 hours per week - Monday to Friday Drive an outstanding resident experience WHO YOU ARE Due to internal promotion we are now on the lookout for a Customer Service Manager to join our team at The University of Melbourne - The Lofts on a permanent full time basis. This role will also provide support as needed to our teams at Little Hall and Lisa Bellear House . Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial. This role is a full time position, requiring the successful applicant to work a 38 hour work week – Monday to Friday. YOUR RESPONSIBILITIES As a Customer Service Manager, your responsibilities will include but not be limited to: Lead the front-line team in the efficient and effective operations of Reception. Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing. Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential. Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner. Ensure that accurate accounting of all resident related accounts for rental and sundries. Maintain control over the delivery of a quality accommodation product for resident requirements. Complete the check in and out process for our residents at the beginning and end of their tenancy. Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc. Our mandatory requirements include: Work rights in Australia and New Zealand National Police Check First Aid & CPR (or willing to obtain) JOIN OUR TEAM To apply now with your resume and cover letter follow the link. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.