We are seeking a Senior Medical Receptionist to join our team at Crace Medical Centre. Reporting to an experienced and supportive Practice Manager, you will be responsible for providing excellent customer service to our patients and ensuring the smooth operations of the reception. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks simultaneously. Your main responsibilities will be to: Greet patients and visitors in a friendly and professional manner Manage patient appointments, including scheduling, rescheduling, and cancellations Verify patient information and ensure accurate management of Best Practice Answer phone calls, inquiries, and relay messages promptly and accurately Support our Doctors and other staff members with administration tasks Process billing and collect copayments or outstanding balances from patients as necessary. Maintain and update patient records and medical documentation in compliance with privacy regulations Resolve patient concerns and provide exceptional customer service. Assist the Practice Manager with day-to-day supervision of reception. To be successful you will have: Previous experience in a medical office or customer service role Excellent communication and interpersonal skills Strong organizational and time management skills Ability to multitask and work in a fast-paced environment Proficient in Microsoft Office and Best Practice If you are ready to join a friendly and supportive team, apply today