Job Description Service Designer Lead Our government client in Canberra, ACT, is currently looking for an experienced Service Design Lead. You will work in a multidisciplinary team with business analysts, architects and business representatives, analysing the business by balancing user and business perspectives for the Program. Skills and Experience to succeed in this role: D esigning, developing, implementing and testing software systems, in line with business requirements and software development standards. Apply best practice service design methods and processes supporting the future design of the services or improved customer experiences in existing services . Deliver and design appropriate service design artefacts and communication material as Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems . Strong communication skills, with the ability to translate between business and technical terminology Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships Essential Experience: Seven plus years’ experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes Demonstrated experience in the development and implementation of strategic service design. Experience in taking the viewpoint of the user and analysing and improving a user’s experience or user’s journey when interacting with services Location and Contract Term This role is being offered to those in Canberra. Initial contract for 12 months and high chance to be extended. Security Requirements Our Government Client require applicants to must have a Police check How to Apply Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role. Call Ilham Hamidi on 0489 922 208 for any further information.