At the Y our vision is a better tomorrow where all people can belong. As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better. About the Centre Melbourne Community Centre is an important community facility, managed by YMCA Victoria in partnership with City of Melbourne. It is positioned in the heart of North Melbourne and is well-used by the local diverse community. The centre is made up of: - 1x Indoor Sports Stadium - Facility Hire: Community Hall, Games Room, Multipurpose Room/Meeting room - External Grassed Soccer oval - External Futsal Soccer Pitch - External Small Basketball Court - Health Club/Personal Training - Group Fitness About the role As a Customer Service Officer at North Melbourne Community Centre you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include: Provide customers with sales solutions when enquiring about memberships and programs Conduct centre tours with prospective members Follow up customers and members as required Promote available programs and services Accurately receipt, process and balance customer payments This is a casual position with an hourly rate of $30.44 per hour Super & Y Benefits. About you With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others. You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall. Qualifications & Experience First Aid and CPR certificates Previous experience in a similar role will be advantageous At the Y, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.au Benefits At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as: Flexible working and rostering arrangements Opportunities for career development and growth Free access to gyms, recreation, and aquatics centres across the state Free access to the Virtual Y – online health and wellness How to Apply Working for the YMCA is a rewarding and challenging experience for those with a positive attitude. If this is you, click the Apply button now