Excellent career opportunity with QLD, TOWNSVILLE, NSW or VIC Opportunity to play key role in product development and engagement Full-time, permanent position The Organisation HIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost, and working with the sector to maintain high standards. The Role The Customer Service Co-ordinator is responsible for student management by providing a high level of customer service, engagement and support to ensure quality outcomes are achieved. The Customer Service Co-ordinator will ensure that regions are achieving agreed HIA Training KPI’s, will work closely with HIA trainers to ensure quality, compliant delivery along with managing a caseload of participants, from induction through to completion. Key responsibilities for this role include: Student Support and Progression management Monitor and follow up outstanding assessments etc. Pro-actively drive a culture of sales and service Accurate record keeping in VETtrak – attendance, contact, tasks Maintain a current understanding of industry issues, builders registration and licensing requirements Ensure that a strong focus on sales is maintained at every opportunity and contribute to selling to prospective students The ideal applicant will have the qualities of: High level of interpersonal and communication skills Ability to foster and develop work relationships Certificate IV in Training and Assessment highly desirable Understanding of ASQA standards RTO compliance highly desirable If you are interested in this position, please submit your application by clicking on the link to apply before 16 August 2024. A full job description can be found in the Careers section on our website, hia.com.au.