Fast paced customer service & sales support role. Well respected family business where you will be rewarded. Generous base incentives Marsden Park Highly valued position working alongside a passionate team Generous base, bonuses incentives on offer Company with high values and ethics and a genuine reputation for excellence About the Role: Our client is a well-respected family owned business, who have been in operation for over 20 years. Their focus and commitment to 'Extreme Customer Service' has seen them grow to become one of Australia's leading distributors of Packaging Material, warehouse consumables and safety supplies. This is an excellent opportunity for a confident, enthusiastic individual, who has excellent communication, excels in customer service and has high level administration skills. You will be responsible for triaging inbound calls from customers taking ownership of customer requests, order entry, database updates, providing quotations and after sales service. This is not your typical customer service role and the right person, with the right attitude has the ability to add a lot of value to the team. What's great about this role: Busy, challenging role with lots of variety Career growth and development opportunities Be part of a dynamic, team-oriented, productive workforce High successful business with an excellent culture Duties: Efficiently triage all customer calls, emails and enquiries Gather additional information to enable actioning of enquiries in a timely manner Ensure sales and quote requests are actioned with priority Resolve any customer issues or complaints Provide problem solving solutions to customers Manage relationships with an existing network of customers Data entry of product/order details into the ERP system Make relevant outbound calls as required Skills and Experience: High level of Computer literacy and Administration ability Have a problem solving mindset with the ability to use your initiative Excellent communication skills, both written and verbal Be driven and self-motivated and have a "can-do" attitude Have the ability to take ownership and project manage requests and see them through to conclusion Time management & excellent organizational skills Must have full Australian working rights Own car is preferable as there is minimal public transport available How to apply All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today Please note only candidates that meet our client’s selection criteria will be contacted. JOB ID: LB12918/2.0