Have a background in retail, hospo or customer service? Join the customer care team in this growing FinTech and take your career to the next level The Company Lotus People is thrilled to partner with an exceptional FinTech start-up that is rapidly growing and revolutionising its' industry. This is a chance to join a dynamic and down-to-earth team within an award-winning business that is dedicated to providing comprehensive customer support. The Role We are seeking individuals with a passion for delivering exceptional customer service to join this thriving company As the first point of contact, you will be responsible for taking live chats, emails and call-backs from customers requiring any assistance. This collaborative team culture welcomes innovative ideas, so you can help shape new processes and have a real impact on the business direction You'll receive great training and continuous support to deliver a comprehensive, informative, and engaging customer service experience You will benefit from working alongside friendly and approachable managers and colleagues, in a super convenient central location The Duties Deliver exceptional customer service via live chat, email and phone support. Assist in onboarding new customers onto their app, and providing guidance on platform usage. Handle payment-related issues. Educating customers, problem solving and building rapport. Offer call-backs for customers who require further assistance. Collaborate with cross-functional teams to continuously improve processes and reduce customer queries. The Benefits $60,000 Super, with continuous pay review cycle - not just reserved for annual reviews Modern and vibrant office 2 minutes from Central Station. Free catered lunches once a week Genuine opportunities for career growth and development dedicated training budget to support your professional growth. Employee Assistance Program and wellness budget for all staff. Strong workplace culture with regular social events, lunches and team get togethers. Down-to-earth managers and leaders. Birthday leave Shape the future of the business and contribute to its ongoing success - be part of something big About You Great work ethic with a genuine, positive personality. Fantastic verbal and written skills with a real passion for customer service Effective prioritisation and organisational skills. Friendly phone manner. If you are excited about joining a high-growth FinTech company and being part of a dynamic team that is revolutionizing the industry for its customers, we would love to hear from you To be considered, please send your resume through today, we will endeavour to get back to you within 48 hours either via telephone or email. Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us. REFERRAL INCENTIVE – If you know someone who is perfect for this position, please refer them to us at infolotuspeople.com.au. If we find a role for any referred candidates, we will gift you a $200 voucher