Full-time, permanent opportunity to join as a CSO with a Leading Insurer Short description: Troocoo are thrilled to once again be partnering with a leading insurance agency on an exciting opportunity within their customer service department. Work for a business that celebrates integrity, passion and vision whilst making an impact to the business and individual customers. Duties: In this role you will be responsible for delivery of optimal customer service through collaboration and application of internal best practice protocols. Duties include but are not limited to: Deliver excellent customer service and all associated system/administration updates. Build strong internal and external relationships to support the management of the claims/repair process. Proactive management of customers within the hire car & repairer network. Management of a blended customer service role (inbound & outbound calls, administration tasks & support to the assessing teams). Application of best practice protocols while working towards tight deadlines and with minimal supervision. What you will bring: To be successful in this exciting career opportunity, you will have demonstrated experience providing exceptional customer service. You will ideally bring: Prior experience in a complex customer service environment. Ability to work and problem solve in a fast-paced environment, with no two days the same A resilient and mature personality - you will be handling sensitive information and dealing with people in difficult situations. Strong organizational skills and attention-to-detail, with the ability to prioritize based on urgency and deadlines. Highly developed verbal and written communication skills. What’s on offer: Salary package of approximately $71,000 annually. 6-monthly initiatives. Full-time, permanent role. Multiple roles available across the Mulgrave and Sunshine locations in Victoria. Structured training plan in place to ensure success. Start date ASAP. If you are an experience customer service professional based in Victoria & looking for a business where you can continue to grow and develop, please hit apply or reach out to jasmine.beyertroocoo.com directly.