Exciting permanent customer service opportunities in FMCG Overview: Join several of our key clients in the FMCG sector and be part of their exciting growth journey Role Responsibilities: Efficiently process incoming orders from customers/clients via phone and email. Provide timely updates on the current order status and estimated times of arrival. Handle credit returns with precision and professionalism. Maintain accurate and organised records of relevant information. Develop and maintain a comprehensive understanding of our products. Cultivate and nurture internal and external relationships. Actively contribute to ongoing process improvements. Manage and update the database effectively. Skills and Experience: FMCG experience is required Demonstrated experience in customer service roles, preferably within a similar environment. Ability to thrive in a fast-paced, evolving work environment. Strong team player with excellent communication skills. Meticulous attention to detail and a commitment to accuracy. A mindset geared towards continuous learning and professional development. For further details about this role or to discuss your next career move confidentially, please reach out to Rebecca at rebecca.wilsonmillerleith.com.au.