About the Role: As the Administrator, Accounts Administration & Receivables, you will be responsible for assisting internal and external stakeholders with a wide range of complex transactions and queries for all of CPA Australia, which will be a combination of offline event registrations & group bookings, CPA Program & professional development enrolments, membership renewals, payments, and user technical issues. Just to name a few. The role also works closely with staff globally to ensure compliance with the related processes, as well as the technology team on testing enhancements to our systems. As part of this role, your key duties include: Investigation of complex payment and invoice issues, follow up of outstanding debts, coordination of on account and group invoicing, and Accounts payable creditor record maintenance Offline event registrations, CPA Program & professional development enrolments and membership renewals. Timely and accurate processing of offline payments: cheques; EFT; on account; groups, and processing of refunds and exchanges in line with policy Develop and maintain reports and analysis for debts, and payment/ refund failures, and create and maintain process and procedure guidance material for key tasks Daily management of email inboxes, CE case queues and mail to ensure requests and issues are assigned correctly and actioned in accordance within service level agreements Act as an escalation point for difficult or complex queries & issues as they relate to assigned portfolio, including assisting with outbound messaging Accurate and timely recording of all contact/interactions in member & customer records Develop, maintain and share subject matter expertise of processes, policies and systems About You: Ideally you will be an exceptional administrator with experience in a fast paced, administration or customer service environment providing superior customer service, being highly organised and have well developed attention to detail skills. You will also have: Experience with a range of software with intermediate skills in MS Excel & Word Excellent written and verbal communication skills Proven analytical and problem-solving skills with the ability to manage conflict Strong technology and financial acumen Process improvement / project management knowledge & skills - formal training would be a plus Ability to work autonomously and as part of the team to manage competing priorities to meet deadlines & SLA’s Able to handle confidential/sensitive information appropriately Experience with MS Dynamics would be advantageous Why we love working here: We are a Values led organisation, we C reate opportunity, P ursue excellence, A chieve together Monthly Health and Wellbeing sessions, weekly learning labs, generous reward and recognition program. The people, you'll work with like-minded and talented colleagues who aspire to be the best Our members, they are at the heart of everything that we do. Busy, fast paced, and we are passionate about what we do Paid parental, volunteer, study leave and the ability purchase additional leave Annual incentive scheme Learning & Professional Development opportunities We are global, so global mindsets are encouraged About Us: CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 172,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes. We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members. How do I Apply? Click Apply Now to submit your application for this opportunity. To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers