Intake Commencing 26th August 2024 About the Role APS is collaborating with a prominent and experienced freight forwarding service provider to find top talent in customer service At APS, we pride ourselves on our commitment to customer service excellence for both our clients and contractors. Our team of skilled, passionate, and dedicated recruiters is focused on ensuring our contractors feel welcomed and valued on client sites. By aligning with our clients' core values of Trust, Inclusivity, Empowerment, and Safety, we strive to find exceptional talent with the right attitude. Our client is committed to working with you individually to enhance your strengths and make a lasting impact in their business, supporting your growth and expanding your knowledge and skill set. Duties Handle high-volume inbound calls. Resolve customer inquiries swiftly and professionally. Anticipate and address customer needs proactively. Maintain and update accurate customer records. Work with team members to enhance service processes. Skills & Experience No prior experience necessary-just a positive attitude and a willingness to learn. Technically adept. Strong active listening skills. Initiative to support colleagues and customers to achieve shared goals. High level of resilience. Excellent attention to detail. Perks & Benefits In-house training program. Mentorship from senior staff from day one. Engage in a vibrant team culture with in-house competitions and team-building activities. Access to Employee Assistance Program (EAP). Opportunity for casual-to-permanent transition. Hybrid work options available after the training period. About the Company Australian Personnel Solutions is a leading national staffing agency renowned for its commitment to connecting top-tier talent with exceptional companies. With a strong local presence and a national reach, we specialize in providing tailored workforce solutions across various industries. At Australian Personnel Solutions, we welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations. Further information You will be required to meet Australian Personnel Solutions employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test. Applicants must possess unrestricted working rights. Must be available to work during Peak Season (Christmas & Easter, not including public holidays) Leave blackout period from November to January To find out more about opportunities at APS Group visit https://www.australianpersonnel.com.au/advancedsearch.aspx