Opportunity to join a growing team in an inbound call centre role. Offering on-going training and support. The Company: JK's Client is one of the world's largest IT service companies whose vision is to help the businesses they partner with to deliver and drive technology led transformations. Having been ranked number one for customer satisfaction their focus has remained on ensuring customer satisfaction and case efficiencies. They currently have roles available in a particular department of their business, calling for passionate customer service operators. The Role: You will be given the opportunity to learn from market leaders regarding customer satisfaction along with gaining experience learning and applying a range of technical information and IT applications, giving you satisfaction at the end of each shift. Within this call centre role, you will be responsible for responding to a range of enquiries and troubleshooting needs for customers within the telecommunications sector. This will require strong interpersonal skills and the ability to assist with mobile phone connection and wireless connection problems. These roles require you to work 38 hours a week within 8am – 8pm Monday to Friday. The hourly casual rate is $32.25 per hour. This role will be based in the Melbourne CBD, commencing in the first week of September. You will be provided with comprehensive training to see you succeed in these roles including an induction, 4 week extensive paid training and ongoing support and mentorship. These roles are long-term opportunities with the potential to offer work-from-home flexibility once established. Requirements of this role; Previous experience within call centre roles is essential Experience with or demonstrated ability to handle high volumes of calls Sound IT skills including the ability to learn several applications Ability to problem solve and make informed decisions Ability to liaise between customers and stakeholders to ensure customer satisfaction Experience providing accurate and timely updates to customers About JK Personnel Recruiting exceptional job seekers to fill roles with the best and brightest organisations in regional Australia is what we’re passionate about, and it’s kept us going for more than 25 years. We pair our recruitment expertise with our high standards of working in a way that’s supportive of every individual. We believe in people, and the power of an individual to grow a successful business. We would welcome applications from those with a broad range of experience including those looking for a career change. All applications require an up-to-date resume. All successful applicants will be required to show proof of covid vaccination and require full working rights