About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com. What you'll do As an Application Support Engineering Analyst you will be joining a team where you can collaborate in a client-critical business application delivery and support. You will provide the capability to Operate, Run and Support applications in scope. Where incidents and problems occur, your goal is to work collaboratively with the client's Application teams to address the root cause and restore services as soon as possible. As part of the Application Support Services team, you will manage the application in Production (Prod), but the work will include DevTest and PreProd where required. This role requires candidates to have Australian citizenship with preference to those with baseline security clearance or NV1. Key responsibilities As an application support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will be expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute in team discussions, as well as contribute to providing solutions to work-related problems. You are required to be proficient in Microsoft Technologies (.Net and C#). Amazon Web Services (AWS), and Capacity & Y Monitoring. Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended. Collaborate with cross-functional teams to troubleshoot and resolve application issues Perform root cause analysis and implement corrective actions. Develop and maintain technical documentation. Participate in on-call rotation to provide 24/7 support. Identify opportunities for process improvement and automation. Monitor the performance of all applications and their associated Data Services (i.e., components) utilising available tools. Integrating these data feeds with dashboards as part of Service Performance Monitoring Services. Serve as subject matter advisor for supported applications for the Application Development team. Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable. Perform continuous improvement activities. Here's what you need Knowledge of Microsoft .Net framework, C#, ASP.Net, Angular and ReactJS technologies Understanding of integration technologies like MQ, REST, API-based integration etc., but not limited to Understanding of AWS and/or Azure cloud platforms Ability to problem solve, make logical inferences and collaborate across teams Knowledge of Agile way of working like SAFe, Scrum, Kanban Ability to quickly develop prototypes and proof of concepts Experience in application monitoring tools and technologies is desirable Australian citizenship with baseline or NV1 security clearance is preferred Benefits of working at Accenture: Holistic well-being program including health insurance Life & Salary Continuance Insurance 18 weeks paid parental leave Long & short-term career break opportunities Structured career development program Local and international career opportunities. 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