Work close to home in Tullamarine with free onsite car parking Join a close knit team Monday to Friday 8am-4pm or 9am-5pm onsite Progress you career in Admin & Customer Service with long term opportunities At Visy, our people make us stand out from the crowd. We're always seeking solutions, opportunities, and possibilities. We look for people who see what's ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable packaging solutions. Together, we can create a better world. The Opportunity: Every year we collect, receive and sort nearly 2 million tonnes of paper, cardboard, glass, plastics, steel and aluminum from Australian and New Zealand households, businesses, and schools, recovering the greatest amount of material we can at our MRFs and sorting facilities. Reporting to the Service Delivery Team Leader, you will be responsible for delivering improvements in customer service through the effective resolution of escalated customer issues. Your day-to-day will involve generating new business while servicing the needs of repeat customers by resolving any issues and providing excellent customer service. You will be an energetic person looking to make a move into an office-based role. You must be passionate about building strong relationships and ensuring excellence in customer experience. The key responsibilities will include, but not be limited to: Receiving calls, checking e-mails, and customer escalations Actioning and resolving service requests, investigating repeated service failures with the aim of eliminating them Generating sales leads and direct sales to ensure targets are met Day-to-day administrative tasks, including maintaining the accuracy of the database Complying with OHS&E policies and procedures Building and maintaining strong internal and external stakeholder relationships Provide timely resolution of Container Deposit Scheme customer enquiries There will be a requirement in this role to work weekly rostered shifts. What you will bring to the team: Proven experience in a similar Customer Service, Administration, or Business Support role Outstanding communication skills - both verbal and written Ability to prioritise and deliver in a fast-paced environment Excellent organizational and multitasking abilities High levels of attention to detail A passion for streamlining and enhancing efficiencies Enthusiasm to learn and work hard Desirable Salesforce and CRM experience When you join Visy, you're joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you'll fit right in. There's never been a better time to join Visy You will be required to meet Visy's employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing). Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.