Be the difference. Enjoy great rewards and benefits. Permanent Full Time position - 76 hours per fortnight Bupa Health Insurance and Goodlife Health Club discounts Excellent city-fringe location with onsite parking Are you an enthusiastic administrator with exceptional organisational and relationship building skills? If so, come join our Health & Wellness team at our Head Office in Glenside You will have the opportunity to be the difference whilst enjoying great rewards including salary packaging benefits, Bupa Health Insurance discounts, discounted gym memberships and much more. About the role Working in collaboration with the Health & Wellness leadership team, the Health & Wellness Rostering Administrator will play a key role as the primary pathway for client booking and booking changes, and ensure clinician and staff efficiency in the on-site and off-site service delivery. Key Responsibilities include but are not limited to: Providing an efficient and effective rostering service for all clients and families using Health and Wellness services Understanding in detail the purpose and processes of all Health & Wellness programs Building positive relationships with staff, new and existing clients and their families Accurately translating referral documents to understand the client needs and matching this to service availability Communicating with clients, coordinators and staff to roster on-going services & respond to service change requests Forecasting and planning coverage of daily and booked annual leave Accurately selecting charge codes, recording and updating all client and service information to ensure effective service delivery, billing and client experience Logging and responding to all feedback in a timely manner to enable follow-up and action For further details regarding the scope of the role, please refer to our website or to the attached position description. About you We are looking for people who will be the difference in the lives of our residents and clients. The successful candidate will have the following skills and experience: Demonstrated experience in a similar administrative role Experience working under a positive health practice governance structure focused on enhancing client well-being Exceptional interpersonal and communication skills with the ability to negotiate effectively, establish trust and manage expectations Strong administrative, organisational, time management skills and problem solving abilities Demonstrated ability to use database and procurement systems for booking, reporting and administration purposes Ability to work within established policies, guidelines and procedures A basic knowledge of the requirements of the Aged Care Standards as are applicable to the role Business administration or Customer Service qualifications or equivalent at any level - desirable Applicants with previous experience within the Aged Care industry will be highly regarded About us Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay. When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life. Enquiries: nichole.frasersoutherncrosscare.com.au Applications close: 4pm on 5th August 2024