Join the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow. Everyone at AGL is an important part of building a better energy future and we want you to join in. About the role As an AGL-owned company, Connectnow specialises in helping Australians transition their utilities into their new homes by providing a range of services including connections for electricity, gas, internet, phone, insurance, pay TV, and more. Located directly above Southern Cross Station in Melbourne, our modern and bright office is extremely easy to get to and offers a dynamic and fun contact centre environment. We are currently hiring for multiple full-time permanent positions commencing Monday August 19th with flexible work arrangements including the option to work from home 2 days per week after the training period. The role includes occasional paid overtime shifts on Saturdays (9am-1pm) once every six weeks. As a Connectnow Sales Agent, you play a crucial role in ensuring our customers consistently receive high-quality service during one of life's most stressful events - moving home Your primary responsibility is to establish rapport with potential customers, educate them about our range of services offered through our panel providers, and highlight the benefits of using our service to efficiently manage their utility connections whilst they settle into their new home. Your commitment to exceptional customer service and effective sales closing skills are essential. To date, we've assisted over 1.5 million individuals with their home moves, simplifying the process by addressing all essential moving needs in a single call. You will have the opportunity to earn a competitive salary (OTE $80,000) along with a commission structure that rewards performing agents with an additional $1,500 -$5,000 in commission per month. We are looking for individuals who value customer satisfaction and are passionate about leading the way in providing exceptional service to join our team as Sales Agents at Connectnow Key Responsibilities: Sell multiple products and upsell customers based on their needs Ensure compliance with regulatory requirements, and maintain a high NPS score Work with multiple systems concurrently, varying in complexity and purpose Exhibit the highest level of professionalism when dealing with real estate partners and external clients Provide accurate information and advice to customers by adhering to our regulatory compliance and quality assurance measures Requirements: Prior experience in a sales focused position, which can include retail or hospitality. Excellent communication skills and ability to offer a positive experience to every customer Ability to complete two weeks of full-time training on-site in our Docklands head office Identify key opportunities to cross-sell our products to existing customers and handle objections appropriately Achieve team and individual targets/KPIs Ability to work to a rotating roster in a structured environment Perks and Benefits: Discounts of up to 40% off your energy bill, which can be shared with family and friends Five additional days off per year (which we call Recharge Leave) and the option to purchase additional annual leave - where will your next holiday take you? Earn points through our internal reward & recognition platform (Energise) and use your points to purchase gift cards, appliances and electronics (among other things) 20 weeks of paid parental leave Flexible work arrangements to achieve a work-life balance If you are passionate about customer service and sales and would like to work in a fun and dynamic environment, please submit your application. We look forward to hearing from you Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers AGL is a Circle Back Initiative employer - we commit to respond to every applicant. Location: Docklands VIC 3008 Job Family Group: Call Centre