About Us We are the pet lover’s choice Hanrob are passionate pet people, and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professionals in the pet service industry. Our strong and proud history has enabled the acquisition of eight pet hotels and a doggy daycare, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education through our RTO Hanrob College; inspiring the future of professional pet careers. With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia. About the Role We are seeking a customer service & administrative support superstar to join our team. The successful candidate will be responsible for providing administrative & customer service support to the Hanrob College (RTO). The ideal candidate will have excellent customer service ethos, organisational skills, attention to detail, and the ability to work as part of a team as well as independently. Permanent Part-time, Hybrid role working 30.4 hours (5x6hr days preferred, but flexibility can be discussed) per week; with at least one day per week in our Heathcote Head Office, and the balance able to be worked from home. Must be available to work Fridays. Opportunity for additional hours during peak College periods. Responsibilities: Supporting student database management. Being the initial point of contact for student & business enquiries. Providing College Student support services, largely through online and phone enquiries. Contacting councils, pet companies, etc, to offer training support and course sales. Support students/trainers with uploading course evidence into the system. Finding locations for student work placements & coordinating placements. Help organising training workshops. Processing student enrolments. Processing payments/Invoicing. College SMS & SMS systems maintenance & trouble shooting. Ensuring compliance is maintained through reporting. About You Be available 30.4 hours Per Week (days flexible) Must love Animals 1-2 years’ experience in an administration support role, ideally in a customer service environment, RTO experience adventitious. Self-motivated with proven ability to complete tasks and achieve goals without direct supervision. Be customer-focused and able to achieve positive outcomes for both customers and co-workers. Experience in an administration support role. Ability to work calmly & independently in a fast-paced environment. Exceptional time management and organisational skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) & can easily adapt to new systems. Have very accurate administration skills & a high level of attention to detail. Strong written and verbal communication skills. Be a friendly team player with a positive attitude. Have a current driver's licence and own a vehicle to easily get to work when required (public transport is very limited). Permanent, unrestricted work rights in Australia. If you’re looking for an Administration role in a business that offers career paths and professional development opportunities, please submit your Resume along with a brief cover letter telling us why you’re our next Admin Superstar (max. 1 page)