Customer Service Officer (Full-time) World Trade Centre, Docklands, VIC Salary $55,000 Superannuation Job Description The Extend Group is a premium Outside School Hours Care (OSHC) provider, that provides exceptional care for children nationally. An exciting opportunity exists for an enthusiastic Customer Service Officer to join our small tight-knit team, based in our Docklands Office, near public transport hubs and the beautiful Yarra River precinct. Extend is looking for someone who is driven, organised, a team player, who is passionate about helping customers. Be a part of a supportive, diverse, amazing work culture, where no two days are the same Have great people skills? Have emotional intelligence? Have call centre experience? Want an opportunity to showcase your exceptional communication skills? Then we want to speak to you Specific Responsibilities Inbound and outbound Customer Service calls and emails. Build & maintain excellent relationships with customers. Administration of database for enrolments, bookings, and subsidies. Distribution of information for OSHC. Basic tech support. Essential Criteria A great telephone manner. Experience working in a small team. Relevant experience, preferably in a fast-paced role. Demonstrated effective problem-solving, organisational, and interpersonal skills. Accuracy and attention to detail. Proficiency with Microsoft Office and Google Applications. Well organised and a multitasker. The Benefits We offer work-life balance, career development, and professional growth, as well as community engagement opportunities, an engaging team and supportive management, reward and recognition, and social opportunities. This is a great opportunity to carve out a career with a growing company. Our new offices are conveniently located near public transport and the beautiful Yarra River precinct in Docklands. We have training and career development opportunities and an amazing work culture and team, with an unblemished record in caring for children. The Team The difference is The Extend Group and our people. There has never been a better time to join our dynamic and passionate team. We are seeking an individual who is looking for an exciting, challenging, and rewarding career. At The Extend Group, we’re all things education and care, which includes excellent service support. How to Apply: To find out more about The Extend Group visit: www.theextendgroup.com.au This is a great career opportunity for a suitable candidate seeking a dynamic role with a national family-owned and operated OSHC provider. For more information, please contact Garima Sood, Customer Service Manager - 61370661209 for a confidential discussion. Please submit your Cover Letter and Resume today To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact The Team at TEG on , quoting Ref No. 1184286.