About Gallagher Gallagher has been in business since 1938, and our high-tech animal management solutions are now sought after around the world. Within our Animal Management business, we're passionate about putting our technology to work to make farm life easier and more profitable for our customers, ensuring a positive impact on environmental and animal welfare issues. Norton Livestock Handling Solutions is Australia's leading manufacturer and supplier of farm gates, gate hardware, customised livestock yard solutions, livestock handling equipment and associated rural products into the animal farming sector since 1989. The Opportunity Norton is a leading livestock equipment manufacturing company, dedicated to innovation and quality in livestock equipment. We're on the lookout for a passionate Customer Service & Internal Sales Representative who thrives on delivering top-notch service. As a key liaison for our valued customers, you'll champion exceptional support and play a pivotal role in driving our internal sales initiatives. Your core responsibilities in this role will include: Being the main point of contact for customers, handling enquiries orders Providing product information to customers such as availability pricing Processing orders coordinating from production through to delivery Actively promoting additional products services to enhance the customer experience Preparing quotes and proposals, assisting with internal sales activities Keeping detailed customer activity records in our CRM system The Fit You might come from a customer services background and are ready to take on some sales, or you could have a sales background, and you'd like to balance this with a customer-service focus. You'll have a penchant for building and maintaining strong relationships with customers, and pride yourself on providing exceptional service. Skills & experience to succeed in this role include: Proven experience in customer service or internal sales - preferably in a manufacturing or agricultural equipment environment Excellent communication and interpersonal skills Strong problem-solving abilities a proactive approach to customer issues Proficiency in MS Office (Word, Excel, Outlook) and experience with CRM software Attention to detail and accuracy in processing orders data entry If you have prior knowledge of livestock equipment or the agriculture industry, this is a great advantage and we'd love to see your application. Why Gallagher? The career opportunities at Gallagher are endless, with a culture that is committed to growing your professional and personal development. You'll be joining a responsive, future-focused team with a supportive, family-friendly work culture. Apply now to make a significant impact in Gallagher's Norton Livestock Handling Solutions team and contribute to the success of our global business.