As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Let's Go Further Together. As Sales & Marketing Coordinator, you'll provide administrative support to the Sales & Marketing department. You will support the team to drive sales and smash targets that will help us fill our rooms and meetings and events. Once business is secured, the Sales Coordinator will be a key point of contact to guests and clients to ensure their business, group or event is successful. Your day-to-day: - Provide administrative support to Sales & Marketing and handle enquiries and sales leads promptly per IHG standards. - Coordinate with stakeholders to align sales and marketing. - Ensure a successful client experience and act as a brand ambassador. - Ensure accurate blocks and rooming lists, communicating significant changes to the Director of Sales. - Accurately input group reservations and special requirements. - Adhere to hotel deposit and billing procedures, reconciling post-event billing and processing commissions. - Maintain open communication with departments to address guest and client needs. - Promote IHG Business Rewards for brand loyalty. - Attend meetings, take minutes, and complete TYALLS reporting. - Manage databases (Delphi and Opera) for accurate data and guest recognition. What we need from you: - Previous experience in a hotel operation and/or sales administrative capacity - Knowledgeable of hotel systems including Salesforce and Opera is advantageous - Strong interpersonal skills and written and verbal communication ? - Organisational skills - manage multiple tasks and conflicting deadlines and accuracy in all work? - Collaboration - build and maintain internal and external relationships? - Your problem-solving skills will turn issues into opportunities so every client leaves with great memories ? - Attention to Detail - an eye for the small things that make a big difference? - May be required to work nights, weekends, and/or holidays What you can expect from us: You'll be rewarded for your hard work with a suite of benefits that supports you and your family's well-being, including: - Paid birthday leave - Hotel perks like accommodation and food & beverage discounts - Enhanced parental leave - Proactive health days and flexible work options. - Your career journey will be supported through our lifelong development program - IHG Career Milestone celebrations - Transfer of entitlements as you move and grow with IHG. - Access to our discount retail platform that makes your pay go even further. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.