First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a part time Guest Service Agent to offer that warm smile on our front desk. In this role you check in/check out our guests, offer expert knowledge about the airport and surrounds and go that extra mile that makes our guests feel right at home. A little taste of your day-to-day: ? Kicking off truly memorable guest experiences with the warmest of welcomes ? Acknowledging IHG Rewards Club members and returning guests in person or over the phone ? Taking, managing and receiving payments for guest bookings ? Making the check-in and check-out process feel swift and seamless ? Staying one step of our guests' needs to anticipate requests and offer tailored recommendations ? Transporting our guests to/from the airport in our hotel shuttle service What we need from you: ? 2 years experience in a Customer Service role where you regularly have gone above and beyond to offer the customer a memorable experience ? Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to ? The ability to think on your feet and offer guests solutions and information especially to those new to Melbourne and the Airport area ? Confidence to drive a shuttle bus with trailer - you must have a Victorian full drivers licence (sorry, no P plates or International Drivers licences) ? Tech savvy - you'll have a good grasp of common PC software and an ability to quickly learn hotel specific software ? The ability to work part time shifts on a rotating roster mostly between 7am - 11pm, over 7 days a week. What you can expect from us: We give our people everything they need to succeed including free on site car parking, full uniform, on shift staff meals, impressive hotel discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn®? family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.