Senior Product Designer It starts with YES At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Our Customer Success division plays a key role in bringing that vision to life, being responsible for our digital channels and accelerating the responsible use of AI across Optus. This is your opportunity to join an award-winning AI team that is driving Optus towards a vision of becoming an AI-native Telco. As a Senior Product Designer, you will spearhead the acceleration of AI application and opportunity identification across our organisation. Your role will be pivotal in researching and pinpointing AI opportunities to maximise both customer satisfaction and business outcomes. You'll partner with fellow Product Designers to ensure a seamless end-to-end experience across multiple channels. Operating within an agile squad, you will play a central role for product managers and stakeholders, driving design discovery, ideation, and delivery with a hands-on approach. Your day in the life of a Senior Product Designer: Design and develop new customer journeys for conversational AI products, creating artifacts from low-def to high-def, including conversation mapping, interactive prototyping, and visual design. Collaborate with Product Owners, Product Designers and business partners to identify future focus areas for product development and conversation design. Conduct end-to-end research, including planning, recruitment, moderation, synthesis, and presenting findings, utilising best practice methods with our Design Research Chapter. Ensure detailed designs are consistent with the Optus Design System and WCAG 2.2 AA accessibility standards. Propose experiments, guiding the team with a well-defined hypothesis, prioritisation framework, and solutions to be tested within a robust framework. Facilitate workshops with your squad and other teams to define problems, generate solutions, and formulate recommendations. Your skills to pay the bills: Extensive experience in end-to-end digital delivery design Demonstrated ability to manage digital design projects from start to finish in an Agile environment Proven track record in digital and conversational design for front-line staff Proficiency in design tools, particularly Figma Excellent project management skills to oversee and track multiple design projects, ensuring they meet deadlines and quality standards Familiarity with the latest technologies in Artificial Intelligence The good stuff … 3 days in the office, 2 days remote – with flexible hours to suit Inclusive paid parental leave, up to 14 weeks for the primary care giver All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’ Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn an MBA micro-credential via OptusU (University) Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA), United Veterans and Yarn Network Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching OptusLife on LinkedIn. Intrigued but don't tick every box? We are building our AI capabilities and value diverse perspectives. If you're driven to join us on this journey, apply now - your passion matters more than a perfect match. At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitmentoptus.com.au along with your preferred method of contact and we will be in touch. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.