Deliver best in class customer service and play a key role in crafting memorable experiences for our residents & guests. Casual role - weekend work may be required We invest in our team members professional learning, and encourage internal career progression Drive an outstanding resident experience & contribute to your great culture. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, “To build inclusive communities for inspired living”. ABOUT THE ROLE We’re seeking a passionate customer focused professional to join our team at Student Living - The Manors as a Customer Service Coordinator (CSC), on a casual basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you’re okay to be on your feet, then please read on… Some of the skills and qualities we are looking for include: Demonstrated experience or background in administration, real estate or accommodation - highly regarded. Prior experience working within a fast-paced environment Exceptional customer service skills, verbal and written communication, and time management skills Intermediate to advanced computer skills Strong telephone etiquette and ability to build rapport Well-rounded organisational skills Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed Have an awareness and empathy for the many diverse groups and backgrounds within the UniLodge community Our mandatory requirements include: Eligibility to work in Australia National Police Check (completed within last 3 months) QLD Working with Children's Check 'Blue Card' (or be willing to obtain) WHAT WE OFFER Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. JOIN OUR TEAM If have a passion for delivering excellent customer service with a smile, click ‘Apply’ to submit your Cover Letter and Resume. UniLodge are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.