Job Description What You Need to Know About Your New Role Your Team: You'll represent Services Australia in our Tier 1 Digital Support team. Training: Get full-time, paid comprehensive training in a super supportive environment. Helping Customers: ️ Use self-service portals to help customers find the info they need. Building Connections: Make every customer feel valued and heard with genuine connections. Creative Problem-Solving: Handle challenges with creativity and a solution-focused approach. Show Empathy: ❤️ Support our most vulnerable customers, making a big impact in their lives. Customer Care: Deliver top-notch service in every interaction, leaving customers happy and satisfied.