Customer Service Consultant Are you passionate about Customer Service and helping others, yet you just haven’t found that role that is challenging or rewarding enough for you? This role is with a multi-award winning Finance Company who focuses on YOU Your learning and development, your career progression, and your happiness. Along with yourself, Customer Service is number one Let’s start with some of the benefits for you: Free lunch every day Endless supply of snacks and beverages; Massages, gym subsidies and a huge focus on mental health; Very diverse and inclusive environment; Excellent training and constant upskilling getting you ready for promotion; Casual dress code; and Table tennis, foosball and super impressive facilities. The Role: Firstly, this is not a typical large call centre role. This is a non-scripted customer service role, where you have the autonomy to make decisions and really assist people. Your responsibilities will include: Providing service to customers and Business Partners via web chat, email and phone; Assisting with loan applications and throughout the loan process; Produce customer correspondence within agreed service levels; Database management, ensuring accuracy of information; Participate in continuous improvement activities; and Laugh, have fun, help others and feel rewarded. To be considered, you will: Have a passion for Customer Service . You will have a professional phone manner and go above and beyond to help others. You will have experience building and maintaining relationships with a wide range of people; Have phone based customer service experience . We are looking for someone with a few years of phone based customer service experience; Be a problem solver. You will have very good listening skills and a natural desire to want to help others; and Have an awesome attitude You will be an individual who is positive and loves to have a laugh. With a wonderful culture and lots of social activities, we would love for you to get involved. Interviews will be held immediately so please apply now and good luck How to Apply Please apply via Seek and submit your resume in Word format only. For any questions, please call Lauren Clark at u&u on (03) 9437 4819 or email lauren.clarkuandu.com quoting reference number 36180. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustmentsuandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.