Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary The Quality Incident Management and Analytics (QIMA) Senior Advanced Quality Assurance Engineer will oversee and drive the quality strategy for organizational field incidents within the APAC region. This pivotal role involves the triage, oversight, and closed-loop resolution of field quality concerns, ensuring not only timely resolution but also the implementation of preventative measures. It requires a deep understanding of quality assurance processes, data analysis, and impact analysis to ensure the product reliability and customer satisfaction. Essential Job Functions: Act as the primary point of contact for field quality concerns. Ensure the collection of all correct and relevant information related to the quality issues. Coordinate root cause analysis and impact assessments to understand incident origins and impacts, fostering continuous improvement and implementing closed loop preventative measures. Facilitate robust communication and coordination with R&D, Operational, and Service teams to accurately reproduce and address incidents. Triage and prioritize field quality issues based on severity and impact. Collect and analyze field data to identify patterns, trends, and areas for improvement. Utilize statistical tools and techniques to interpret data and derive actionable insights. Create and maintain detailed reports and dashboards to communicate findings and recommendations. Provide data-driven recommendations for product design and process improvements. Champion a best-in-class gaming experience through prompt and clear communication, driving timely resolution of field incidents. Develop and implement innovative analytical methodologies and frameworks to optimize data insights and drive continuous improvement. Apply data analytics to identify trends, predict potential hotspots, and implement proactive improvements. Provide regular updates and reports to senior management on the status of field quality incidents and emerging trends. Qualifications: Education / Experience: Bachelor's degree in Quality Management, Engineering, or related field. Relevant certifications such as CQE, Six Sigma, PMP, or data analytics certifications are advantageous. 5 years of experience in quality assurance, preferably in a senior or advanced role, with strong emphasis on data analytics. Gaming experience desirable Knowledge, Skills and Abilities: Strong knowledge of root cause analysis (RCA) methodologies and tools. Proficiency in data analysis and statistical techniques. Excellent problem-solving skills and attention to detail. Analytical mindset with strong background in data analysis and reporting Proficient in data analysis tools and techniques, including statistical analysis, data mining, and predictive modeling. Strong communication and interpersonal skills to work effectively with cross-functional teams. Experience with quality management systems (QMS) and continuous improvement methodologies. Knowledge of industry standards and regulations related to product quality and safety. Ability to adapt to changing priorities and manage multiple tasks in a dynamic environment. Excellent verbal and written communication skills for effective interaction with stakeholders at all levels. Detail-oriented with commitment to gather accurate and comprehensive information. Why Join Us? Exceptional Talent: Join forces with some of the brightest minds in the industry and unleash your full potential. Global Impact: Be part of a truly global team and make your mark on the gaming landscape worldwide. Innovative Culture: Innovation is in our DNA. Join a team that thrives on pushing boundaries, embracing new technologies, and redefining what's possible in gaming. Endless Opportunities: Whether you're a seasoned industry professional or just starting your career, Light & Wonder offers endless opportunities for growth, development, and advancement. With a wide range of roles and career paths available, the possibilities are limitless. Positive Impact: Beyond creating unforgettable gaming experiences, Light & Wonder is committed to making a positive impact on the world. Join us in supporting charitable initiatives, promoting diversity and inclusion, and giving back to the communities where we live and work. Passionate Community: Join a community of passionate gamers and industry professionals who share your love for gaming and commitment to excellence. Want to know what else you get? Competitive salary and benefits package Flexible / Hybrid working arrangements Company paid parental leave Free onsite Gym in our impressive offices in Silverwater with plenty of onsite parking Access to LinkedIn learning suite Novated car leasing Rewards & Recognition Program Employee wellness programs Company-sponsored events and activities Join Us Today If you're ready to take your career to the next level and be part of a team that's shaping the future of gaming, we want to hear from you Explore our current openings and apply now to join the game-changing team at Light and Wonder. Light and Wonder is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, or background. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. A workplace where you belong: Light and Wonder are committed to creating an inclusive, positive, and safe environment where our Creators feel valued and respected. Celebrating diversity not only enriches the workplace but also promotes innovation and understanding amongst our Creators. Light & Wonder recognises the importance of embracing diversity and actively encouraging applications from candidates from all backgrounds. When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you. LI-Hybrid Qualifications