Location – Sydney CBD The New South Wales Civil and Administrative Tribunal (NCAT) are recruiting to multiple temporary vacancies (up to 30 June 2025) with the possibility of extension. Salary ranging from $93,295 to $102,941pa. Plus, employer contribution to superannuation and annual leave loading. Your role • Assist clients to understand the Tribunal process, including encouraging the participation of persons with a disability. • Manage complex cases where there may be significant conflict between parties. • List and prepare matters for hearing, write hearing reports for the Tribunal, prepare, and send documents to clients. • Contact clients to determine how they will participate in Tribunal hearings. • Comply with procedures and legislation relevant to the Tribunal. What we’re looking for We are looking for someone who is motivated, takes initiative, has strong customer service skills, and is interested in supporting people with decision making disabilities. You will: • Be capable of being professional with challenging clients. • Be willing to develop your skills and knowledge of legislation, legal principles, and procedures. • Have strong communication and negotiation skills. • Have experience working in a high-volume environment with set timeframes. • Be able to manage your individual workload independently and efficiently. • Have an ability to maintain a high degree of accuracy. Download the Role Description If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: · A challenging and rewarding career · Flexible, autonomous work environment · Competitive pay and conditions · Training and development opportunities to build and maintain capabilities · Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. The Guardianship Division is NCAT‘s protective jurisdiction and promotes the rights of people living with decision making disabilities. Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 4 pages) and a cover letter (maximum 1 page) with a brief outline on how you meet the requirements of the role. During the online application process, you will be asked to provide a response to the below targeted question: Provide an example about a time when you had to communicate a complex process and explain it to a customer who had difficulty understanding due to a disability Applications close 22nd July 2024 at 11:59pm AEST Got a question? For more information about the role or what it’s like to work for DCJ, please contact Rebecca Clifton on (02) 9556 7631 or at Rebecca.cliftonncat.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Dean on (02) 9765 3526 or email the recruiter Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.