Overview: Full-time, Fixed Term position until December 2024 Salary HEW 5 ($77,059 - $88,518) 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus About the Role The Program Administration Officer is responsible for providing efficient and effective academic administration services that support the student life cycle. The incumbent operates within a team and will support a cluster of programs to be determined through the annual work planning process. The role has a strong customer service orientation and is expected to work closely with academic and professional staff in the School. The incumbent will also be an active participant in School service improvement initiatives. The incumbent will undertake work planning activities with the Academic Services Coordinator. To be successful in this position, you'll have: Demonstrated experience in providing high-quality services and support in a university environment or similarly large/complex organisation. Highly developed organisational and problem-solving skills, with a high level of attention to detail and the ability to prioritise tasks. Excellent interpersonal, written and verbal communication skills. Demonstrated experience and expertise in the provision of quality customer service, including sound knowledge and consistent application of policies and procedures. Demonstrated digital literacy. Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. About the School The School of Media and Communication pushes the boundaries of digital knowledge creation and future- focused practice. The School has a deep engagement with industry and the community that allows research and teaching to respond creatively and innovatively to global conditions. In the most recent QS Rankings by Subject, RMIT was ranked 37th in the world for Communications and Media Studies. The School is home to a vibrant community of practitioners, theorists and thinkers in communication, creative writing and publishing, screen, culture, digital ethnography, new media, journalism, public relations, advertising and music industry. The School has a strong international focus set to drive careers to succeed in the global context with programs and courses offered in Melbourne, Vietnam and Singapore. The School embraces agility and flexibility to drive a field that is always evolving with emerging specialisations and new roles in an increasingly changing world. Extending the reach for excellence, teaching spaces have been adapted to meet world-class standards. To Apply Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page. For further information about this position, please see the Position Description hyperlinked below or contact Jessica Bernardo (Senior Talent Acquisition Advisor) via email jessica.bernardormit.edu.au. PD - Program Admin Officer Applications Close: 23 July 2024 11.59 pm RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via talentsupportrmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers . We are a Circle Back Initiative Employer - we commit to respond to every applicant.