The Company Join this renowned Australian brand as a key player in making world class products for the commercials and residential customers. Located in the Blacktown area, this role is perfect for someone who thrives in a dynamic, fast-paced environment where every day brings new challenges and opportunities. The Position As part of a small team and reporting to the Service Team Leader, your daily responsibilities will include: Accepting and following up on customer quotes, orders, and inquiries Processing orders and entering customer information into the CRM system Logging service call requests Offering guidance on basic technical service inquiries Scheduling service calls and allocating technicians Building strong relationships with both external and internal stakeholders Performing general administrative duties The Candidate You will have customer service experience and display the following attributes: Demonstrated customer service experience within high volume environment Strong technical aptitude Working knowledge of large ERP/CRM system Ability to communicate across a wide audience Enjoy working in a collaborative team Benefits Immediate start Onsite parking, modern offices National manufacturing brand, supportive culture Supportive team culture, fun & fast paced environment