We are a leading trade-only supplier of building materials with 8 warehouses throughout Australia. Our business specializes in pick and pack operations, importing, and distributing building materials to the construction industry. We are seeking a dedicated and dynamic Admin Assistant to join our team at our head office in Virginia, Brisbane. About the role: This is an important and diverse admin role that supports our Group Admin Supervisor and works alongside the Group Admin Supervisor and the National Administration Manager. Involved in assisting in the customer service area, dispatch area, and production area. It is an interesting role with ample opportunities for learning and growth, supported by the guidance and leadership of our Group Admin Supervisor. The ideal candidate is dynamic, reliable, a team player, and adaptable, ensuring they can thrive in a fast-paced and collaborative environment. Duties Include: - Provide administrative support to the Group Admin Supervisor and other departments. - Assist in customer service via telephone, email and in-person, by handling inquiries, processing orders, and managing customer accounts. - Support the dispatch area with logistics, scheduling, and coordination of deliveries. - Assist the production area with administrative tasks, including releasing of production orders, and inventory management. - Assist with handling of customer claims via in-house ticketing system - Handle correspondence, including emails and phone calls, in a professional and efficient manner. - Participate in team meetings and contribute to process improvement initiatives. - Provide relief coverage in other departments to ensure seamless operation during staff absences or increased workload periods. Skills & Experience: - Previous experience in an administrative role is essential. - Strong organizational skills and attention to detail. - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams). - Ability to multitask and prioritize effectively in a fast-paced environment. - Positive attitude and willingness to learn. - High level of reliability and a strong work ethic. - Willingness to be an all-rounder and take on various tasks as needed across different departments. Potential for Role Evolution: As a growing and successful business, Glass Outlet offers significant opportunities for career progression and role expansion. The Admin Assistant role is designed to evolve, providing the right candidate with the potential to take on more responsibilities and advance within the company. We value innovation and initiative, and we are committed to supporting our employees' professional development. If you are a motivated and proactive individual looking for a challenging and rewarding role, we would love to hear from you. Please send your resume and a cover letter outlining your suitability for the position.