Become a frontline ambassador for resident inquiries and oversee all aspects of customer interactions across our ANU portfolio. Casual role, multiple positions available and based out of Canberra ACT We invest in our team members professional learning, and encourage internal career progression Drive an outstanding resident experience & contribute to your great culture. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, “To build inclusive communities for inspired living”. The Role - Customer Service Coordinator: We're on the lookout for multiple team members to join our Operations Team across ANU on a casual basis. Our ideal candidate will be a customer focused individual who genuinely enjoys delivering good customer service, is seeking a role that offers some variety and has a resilient approach to problem solving. A background in reception or hotel accommodation will provide you with the essential skillset needed for this role - this will include strong written and verbal communication, good computer skills and organisational skills. Some of the responsibilities will include, but not be limited to: Creating a friendly environment and delivering a positive resident experience, Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing, Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.) At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. Due to the requirements of our ANU operation, you may be required to work during weekends. Our mandatory requirements include: Eligibility to work in Australia National Police Check (completed within last 3 months) Working with Vulnerable People's Check Our Culture & Benefits Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, paid parental leave entitlements, etc. Join our Team If this opportunity sounds right up your alley, we invite you to apply now with your resume and cover letter. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.