Level 3 $79,156 - $84,977 pa (PSCSAA 2022) Permanent - Full Time Bunbury 2024-07-24 4:00 PM Senior Customer Service Officer (MIS24097) Permanent Appointment Ignite a meaningful career with this permanent position that's supported by flexible working, unparalleled development opportunities and progressive policies and benefits Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, depending on the role/flexible to work from home, in the field or in the office to help support you and get the best results possible for our community. Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you Here at DEMIRS we value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success. So, if you're an innovative and forward-thinking individual who values collaboration and wants to contribute to the next big discovery in the mining sector, protecting our workers' health and safety, protecting tenants and consumers, transforming energy supply and emissions, whilst rolling out new technology to deliver excellent customer service and achieve success, then DEMIRS is the agency for you. The role As a Senior Customer Service Officer, you will form part of a dynamic team responsible for providing frontline customer service and information that is outward facing, streamlined and responsive to meet the needs of internal and external customers of DEMIRS. Your exceptional customer experience with a strong focus on high quality of customer service will be key to your success in this role. You will bring to the role/team your demonstrated research and problem-solving skills, with the ability to make decisions. Please refer to the Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process. While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised. To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application. This position is in Bunbury, located in the Southwest region of Western Australia. Bunbury is one of WA's port cities, which offers a beautiful place to live, work and visit and has something for everyone. It offers access to major transport and export infrastructure, education opportunities, health services and a range of business and lifestyle choices. For further information, visit the City of Bunbury website - www.bunbury.wa.gov.au Further information Please contact Nancy Fotukava Helu, Regional Coordinator Customer Services on 0458 483 394 or via Nancy.FOTUKAVAHELUdmirs.wa.gov.au or visit our website. You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn. How to apply We ask for you to provide: a detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points: Demonstrated interpersonal, communication and negotiation skills, including the ability to effectively communicate with a range of stakeholders. Proven experience in interpreting and applying relevant Acts, regulations, policies, procedures and systems to achieve desired outcomes. Knowledge and skills in the use of websites and technological platforms to locate and retrieve information. In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, please contact Mala Naidoo, Human Resource Officer on (08) 9222 3131 or email RecruitmentandEngagementdemirs.wa.gov.au. To submit your application, click on the "