Act as the first point-of-contact for this non-profit RTO's growing campus Answer queries through a variety of touchpoints - dynamic role. Join a purposeful non-profit, dedicated to providing inclusive learning opportunities for all. Exciting full-time permanent position, based at their growing Blacktown campus. Suited to a passionate customer service candidate looking to make a difference. THE COMPANY Lotus People are delighted to be partnering with a leading non-profit within the education space, who endeavour to provide inclusive and cost-effective learning opportunities for a wide-range of both individuals and organisations. With hundreds of courses on offer across their dynamic campuses, the team are dedicated to using both the power of learning and connection to ultimately build stronger communities. THE ROLE As the face of the campus, this is an integral role within the team This position is suited to an individual with a passion for making a difference, within a fast-paced and varied environment. Combining strong elements of customer service and campus operations support - the day-to-day of this position involves efficiently managing enquiries from students, teachers, and trainers through a variety of touchpoints, as well as assisting with the coordination of classes, through to handling general data entry and office coordination. THE DUTIES Effective management of inbound queries - face-to-face, phone, live chat, email Accurately recording conversations and updating within internal systems Assist with the scheduling of classes booking of rooms Assist trainers and teachers with class administration e.g. class rolls, Zoom links for virtual sessions, and course materials Managing stationery and outgoing mail (such as completion certificates) THE IDEAL CANDIDATE Strong communication skills (written and verbal) and high attention to detail Ability to juggle multiple competing priorities in a fast-paced environment Autonomous and proactive in nature - a strong knack for forward-thinking Previous experience within customer service System savvy and ability to pick up new technologies with ease Education/RTO exposure will be highly regarded The successful candidate will undergo both a Police Check, and the process of obtaining a Working with Children Check (WWCC) if they do not currently possess one. THE BENEFITS Join a purposeful environment, with all team members dedicated to making a positive impact Blacktown campus location - parking close by, and in close proximity to public transport options Varied position, no two days will be the same Dynamic day-to-day Comprehensive training provided to best set you up for success HOW TO APPLY Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us. Apply today if you believe this role is right for you REFERRAL INCENTIVE – If you know someone who is perfect for this position, please refer them to us on infolotuspeople.com.au. If we find a role for any referred candidates, we will gift you a $200 voucher