Please note this is a part-time role. Whilst shifts are subject to change, we are looking for people to work Monday - Friday 7am-12pm and 12pm-5pm WST. The role is hybrid and we require office attendance across our offices in Murray Street, Perth and Stirling. The start date for the role is August 26th and you must be available for the first eight weeks of training full time before commencing your part-time shifts. About Us Everyday Banking Operations (EBO) complete operational processes for our CBA consumer finance products. This includes operational processes for credit cards, personal loans, and home loan activities such as post settlements, discharges, construction loans, progress payments and government grants. Our teams include customer facing Contact Services, we are primarily located in Melbourne, Perth and Sydney, and together we focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers' needs. See yourself in our Team Our Credit Card Disputes and Home Loan Contact Services is a specialised team that supports customer and broker enquiries in relation to disputed transactions on customer debit and credit cards as well as enquiries relating to Home Loan applications. These disputes can vary from duplicate transactions, unauthorised transactions, refund enquiries and unfilled goods sent. We are a fast paced, high touch call centre environment that strives to provide exceptional service, support and complaints resolutions to our customers. As a Customer Service Specialists in our Disputes and Home Loan team, you will receive incoming calls from brokers, as well as direct customer enquiries in relation to customer's credit and debit card facilities & home loan applications. You will be responsible for supporting customers through problem identification, investigation and solutions outcomes. You will also: Deliver exemplary customer service and align to high quality standards Triage and escalate enquiries for immediate action based on customer and business needs Achieve and exceed individual and team performance targets Provide support and constructive feedback to other team members and new recruits, to enable them to manage complex enquiries and to build proficiency Maintain strong professional relationships with cross business unit colleagues that support team objectives and collaborate to continuously improve customer outcomes Support internal and external customers with solutions to a wide range of complex banking enquiries and complaint We're interested in hearing from people who have Strong customer service and complaints handling experience Credit card product knowledge is highly desirable Strong passion to support & assist your colleagues and customers Capability to problem solve & investigate issues whilst providing fantastic customer service Demonstrated track record in customer service combined with strong communication skills Deep desire to learn and collaborate to deliver improved outcomes for our customers If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 29/07/2024