Job Description : Who are we? While the name Diageo may be unfamiliar to you, our brands have most likely been with you while you create unforgettable moments of connection and celebration. Imagine crafting the future some of the most well-loved spirits brands across the world, including Smirnoff, Johnnie Walker, Bundaberg Rum and building possibilities within growing brands such as Don Julio, Ciroc, Reeftip and Aviation Gin. By joining Diageo Australia, you will inspire an exceptional team around you, with offices and teams working from 8 locations across Australia, to build incredible performance and unleash your own potential. What will your role be? The Tours and Retail Coordinator is responsible for the daily frontline operations of the Visitor Experience, including managing tours and the retail store. This role ensures high standards of service, visitor satisfaction, and operational efficiency at the Brand Home Visitor Experience. The Coordinator manages the rostering and performance of the tours and retail staff, as well as ensuring sufficient casual labour is available to staff the Visitor Experience Operation. The Tours and Retail Coordinator is responsible for managing the rosters of both permanent and casual hire staff in line with operational and budgetary constraints. They will supply daily operational reports as required by the Visitor Experience Manager, contributing to the overall financial efficiency and performance of the Visitor Experience Centre. The Tours and Retail Coordinator will oversee 7 direct reports, consisting of tour guides and retail staff. Additionally, they will manage the rostering of labour hire staff to cover any shortfall in permanent staff. The position reports directly to the Visitor Experience Manager. Leadership responsibilities include effective allocation of work, supervision, and support, coaching and development of team members in the Tours and Retail areas. What does this role look like for you? · Assist the Visitor Experience Manager in coordinating the daily schedules and activities of the tours and retail staff. · Ensure smooth and timely operation of all tours and retail activities. · Provide logistical support for tours, including preparing materials and ensuring guides are trained and have necessary resources. · Maintain organization and on-floor inventory of the retail store. · Serve as a point of contact between the Visitor Experience Manager and tours and retail staff, ensuring clear communication of updates, changes, and important information. · Handle customer enquiries and feedback, escalating issues to the Visitor Experience Manager when necessary. · Assist in resolving customer complaints and ensuring a positive visitor experience. · Help with administrative duties, such as scheduling for tours and retail staff, maintaining records, and preparing reports. · Support training and development of new and existing staff. · Collaborate with the maintenance department to ensure all Visitor Centre plant and equipment is operating effectively and any issues are resolved in a timely manner. What will you bring to the table? - Extensive experience in a tours or retail role, with 3-5 years of relevant experience preferred. - Skills in Excel, PowerPoint, and Word are favourable. - Experience with cash handling, point-of-sale systems, and financial reporting. - Proven ability to manage and coordinate staff rosters efficiently. - Strong customer service skills and the ability to handle customer complaints effectively. - Excellent communication and organizational skills. - Ability to work safely in a hazardous goods environment, ensuring the safety of visitors and staff. - Willingness to work weekends, school holidays, and public holidays as required by operational needs. What are the benefits? We are an organisation that creates products that are part of celebrations, and our culture reflects this. At Diageo, you will have the ability to work flexibly to ensure you can unlock your own potential through creating bold plans and executing your vision. You will also be rewarded through competitive salary and monetary benefits including bonus, flexible leave entitlements and product allowance as well as being supported via non-monetary benefits including an industry leading parental leave policy, volunteering days and workplace giving, and subscriptions to mental health and fitness platforms. Our commitment to inclusion and diversity: We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying. At Diageo, we pride ourselves on our fast paced, bold and agile culture. In order to ensure we're supporting the performance ambitions of our team, applications for this role will close 23rd July 2024. Worker Type : Regular Primary Location: Bundaberg Additional Locations : Job Posting Start Date : 2024-07-09 With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential. DRINKiQ What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)