Experience | Passion | Purpose Customer Service Representative | Alice Springs Amentum is a premier global government and private-sector partner whose experience, passion and purpose drive mission success. We currently have an opportunity for a Customer Service Representative in Alice Springs, Australia. If you are looking for a relaxed, community-focused lifestyle, work/life balance, a company that invests in maintaining and developing you and your career, and to work with an exceptional group of friendly, talented people we encourage you to join our team. Working as part of the SSC team and reporting to the SSC Manager, the customer service representative is responsible for managing all customer service enquiries and requests, these requests can vary from Temporary Quarters related to work order maintenance requests or general Alice Springs knowledge. The customer service representative is also responsible for working with the SSC planning and scheduling team to create SAP work order notifications, and close out completed work orders and monitor SAP and the Manage Engine dashboard. The customer service representative will liaise with both internal staff and directly with the customer and is required to provide a high level of efficiency and professionalism in all interactions. ESSENTIAL RESPONSIBILITIES Responsibilities/Duties Manage TQ office operations including room and phone payments, wifi passwords, phone accounts and locker assignments. Work Order administration management including closeouts and scanning. TQ room reservation requests and allocations. Manage engine customer requests including work order requests and meeting room bookings. Customer enquiries from walk-ins, phone calls and emails. SAP work order creation and management assisting and SSC planning and scheduling team in support of O&M and other departments' operations. General reporting as required. Manage portal content and uploads for the SSC department. Ensure compliance with Site EH&S requirements. Any other reasonable duties as required. QUALIFICATIONS Minimum Essential SAP experience Computer software and application knowledge Working with minimal supervision and experience working as part of a dedicated team Demonstrated communication and interpersonal skills Administrative skills Desirable Diploma/Degree in Business Admin or Equivalent Administrator-level SAP experience Records management experience Capability to develop innovative solutions Experience writing and developing polices & procedures TICKETS AND LICENCES Minimum Essential Current Driver License EXPERIENCE - Minimum Essential At least 2 to 3 years' experience working in a similar role. For any further information email recruitmentaustraliaamentum.com Applicants will be required to undertake pre-employment checks including referee checks, Criminal History check and a pre-employment medical assessment. It is a condition of employment that employees are Australian citizens to obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. The employee will be required to obtain a security clearance. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Labor Law Posters EEO including Disability/Protected Veterans