Division: [[division]] Unit: [[filter1]] Section: [[filter2]] Salary: AUD $108,083 - $121,292 per annum plus Superannuation Employment status: [[filter3]] Employment arrangement: [[filter4]] Location: Sydney CBD Option to work under a 19-day month arrangement Caring for our city, creating a future for all Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision . Be part of a purpose-led organisation, with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. The City of Sydney Contact Centre is the first point of contact for community members seeking information or requesting services. The Contact Centre is a multi-channel environment, responding to calls, emails, digital and face-to face service interactions. We are are seeking a mature minded, self-motivated person join our team as Contact Centre Team Leader. This position requires a dynamic leader; a person who exemplifies our values, resects the importance of compliance and will create a positive high performing team environment focused on achieving goals while ensuring a high-quality service experience to our community. As the ideal candidate, you thrive on leading teams and fostering team camaraderie. You excel in supporting team members to achieve success through coaching, mentoring, and professional development. Your strong interpersonal skills are complemented by your ability to effectively plan, organise, and prioritize both your own work and that of your team. Experience in a leadership role within a quality-driven Customer Service Call/Contact Centre is essential. Familiarity with Local Government policies and procedures would be advantageous. Flexibility is required as you will participate in a rotational roster for Team Leaders, which includes shift variations. An understanding and commitment to Occupational Health and Safety standards, as well as Equal Employment Opportunity principles, are essential attributes. At the City of Sydney you’ll join a dedicated team where individual effort is part of something much bigger – creating great things for our city’s dynamic future . To apply: Upload your resume and respond to the application questions to show how you meet the role’s requirements. Select 'Apply' to complete your online application. The successful applicant is required to complete a national criminal history check and a pre-employment health declaration. Position description: View or download the position description Applications must be submitted online by 11:59pm , Thursday 18th July 2024 For further information contact: Catherine Veronesi, Manager Customer Service on 02 9265 9843. A challenging and rewarding career: Why joining the City of Sydney might be the right move for you. We offer a teams-based approach to flexibility. Our flexible working benefits include 26 week parental leave, paid partner leave of 6 weeks and paid super for up to 52 weeks of parental leave. You’ll have the opportunity to work a 19-day month with flexible working options. We welcome candidates from all backgrounds and celebrate a workplace as diverse as our communities. We’re passionate about gender balance in the workplace, with an executive team that is two-thirds female and 50% of our leadership roles held by women. We encourage all applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, and people of diverse sexualities and genders to join us. We’re a disability confident recruiter. If you identify as a person with disability and require adjustments or support for your application and throughout the recruitment process contact the Recruitment Team recruitmentcityofsydney.nsw.gov.au or 02 9265 9333.